Help and FAQ's

My order hasn't arrived yet?
Whilst the majority of orders are delivered on time, there may be occasional delays depending on the time of the year. Normally orders within the UK will be delivered within 3 - 5 working days, however if your item does not arrive after 7 working days please email our team on info@thewatchmaster.co.uk. We will begin a lost in transit claim with Royal Mail and issue you with a full refund or exchange.

What if i receive a faulty watch?
If you suspect your watch is faulty please return it to us as soon as possible. Our returns address is:

TWM Returns
8 Third Avenue
Bradford
West Yorkshire
BD3 7JN

We advise using Royal Mail Special Delivery service so that the watch is insured and can be tracked on it's way back to us. Please email us a copy of your proof of postage and we will reimburse you.

When will i be refunded?
We aim to process all refunds on the same day the watch is returned to us, however we ask for up to 7 days for refunds to be processed.

Are all your watches new?
Yes, we pride ourselves in selling brand new, unworn watches.

Does my watch come with warranty?
Yes, all our watches are provided with a 1 year seller warranty from the point of sale.

Do you sell fake/replica watches?
No, we only sell original watches sourced from approved sources.

Do i get a box with my watch?
All our watches come in the official display box provided by the manufacturer. An example picture of product packaging is listed on each product listing, however from time to time packaging may vary as the manufacturer are always updating designs.

Can i collect in person?
Yes, please send an email to info@thewatchmaster.co.uk. A member of our sales team will be in touch and will arrange an appointment for collection.

What if i don't like the watch?
We offer a 30 day returns policy, where if you change your mind you can return it to us for a full refund. However the watch must be unworn and in brand new condition. Please note, we are not responsibile for returns postage.

What does water resistance mean?
Water resistant means splash proof only - it can withstand splashes and rain, but should NOT to be immersed in water. Please see our water resistance guide here.

Are batteries included?
Yes, batteries are included in all watches. Your watch is ready to wear.

Are your watches in stock?
Yes, all our stock listed on our website is in stock ready for purchase.

Can i pay by bank transfer?
Yes, please contact us for our account information.

Do you accept cheques?
Unfortunately we do not accept this method.

Can you post to another address?
For security reasons we will only ever ship to the card billing address or the registered address on Paypal.